The Company provides a palletised delivery service. Deliveries are scheduled between 8 am and 5 pm, Monday to Friday. They can also provide a 2-man delivery service to residential premises upon request. The Company also offers a timed delivery service where Customers can select an AM or PM delivery slot at a surcharge. Saturday deliveries are also available at a further surcharge.
Please note that where a delivery fails through no fault of the Company, any additional charges incurred, such as for returning and redelivering Goods, will be charged to Customer.
In rare instances Goods can be found damaged. As such, we ask our Customers to thoroughly inspect all Goods upon arrival. If your Goods are found to be damaged, you must sign them off as damaged on the delivery company’s Proof of Delivery and inform the Company within 48 hours of receiving your item(s). After this time period the Company cannot be held responsible for any claims relating to damage. Please note, if Goods are signed off on the delivery company’s Proof of Delivery as having been received in good condition then the Company cannot be held responsible for any claims relating to damage.
All Customers have a 14-day period to return any unwanted Goods to our warehouse. Please note that for returns where this is matter of preference, for example, size, shape, aesthetics, etc., it is the Customer’s responsibility to ensure the Goods are both returned to our warehouse in their original packaging, and, in a condition that is suitable for resale. All Goods will be checked thoroughly upon return for both damage and also to ensure packaging is in suitable condition, before any refunds are processed, less the original delivery charge.
All returns, including damaged items, need to be returned in their original packaging. We cannot offer any exchanges or refunds for goods without their original packaging.
Please note that we do not accept returns on Goods that are made to order.
